Privacy policy

Quality Home Systems operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a convenient shopping experience (the “Services”). Quality Home Systems is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or conduct another transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with our Services, where you live and applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, address, billing address, shipping address, phone number and email address.
Financial information, including payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information, including your username, password, preferences and account settings.
Transaction information, including products you view, add to your cart, purchase, return, exchange or cancel, as well as your previous transactions.
Communications with us, including information you provide when contacting us regarding an order, product or customer service enquiry.
Device information, including information about your device, browser, network connection, IP address and other identifiers.
Usage information, including information about how and when you interact with or navigate our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, make a purchase, use our Services, contact us or otherwise provide information to us.
Automatically through the Services, including information collected from your device when you visit our website and through cookies and similar technologies.
From our service providers, including companies that provide technology or services on our behalf.
From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

Providing and improving our Services. We use your personal information to process payments, fulfil orders, manage your account, arrange shipping, facilitate returns and exchanges, provide customer service, remember your preferences and improve your shopping experience.

Marketing and advertising. Where permitted, we may use your information to send marketing and promotional communications and to provide advertising relating to products or services that may interest you.

Security and fraud prevention. We may use personal information to authenticate accounts, provide a secure shopping and payment experience, investigate suspected fraudulent or unlawful activity and protect our website, customers and business.

Communicating with you. We use your information to answer enquiries, provide customer support and communicate with you about purchases, orders, deliveries, returns and other matters relating to our Services.

Legal reasons. We may process information when necessary to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, protect our legal rights or participate in legal proceedings.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy. This may include:

Shopify and vendors or service providers that perform services on our behalf, such as payment processing, IT services, analytics, customer support, fulfilment and shipping.
Business and marketing partners that assist us in providing marketing or advertising services.
Third parties where you specifically direct, request or consent to the disclosure of information.
Our affiliates or other companies within our corporate group, where applicable.
Parties involved in a business transaction, such as a merger, acquisition, restructuring or bankruptcy.
Government agencies, law enforcement or other parties where disclosure is necessary to comply with applicable law or valid legal processes, enforce our terms or protect our rights or those of others.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve its services.

Information submitted through our store may be transmitted to Shopify and other service providers, which may process information in countries other than the country where you reside.

For more information about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy and Shopify’s Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not operated or controlled by Quality Home Systems, you should review that website’s privacy and security policies.

We are not responsible for the privacy practices, security, accuracy or content of third-party websites or services.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details below to request its deletion.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

How long we retain personal information depends on several factors, including whether the information is required to maintain your account, fulfil orders, provide our Services, comply with legal obligations, resolve disputes or enforce our agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have certain rights regarding your personal information. These rights are subject to applicable laws and may include:

Right to Access / Know: You may have the right to request information about the personal information we maintain about you.
Right to Delete: You may have the right to request deletion of certain personal information.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right of Portability: In certain circumstances, you may have the right to obtain a copy of your personal information.
Right to Opt Out: Depending on applicable law, you may have the right to opt out of certain uses of your information, including certain targeted advertising, sale or sharing activities.
Marketing Preferences: You can unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.

These rights are not absolute and may only apply in certain circumstances. We may also need to verify your identity before processing a request where permitted or required by law.

We will not discriminate against you for exercising rights available to you under applicable privacy laws.

Cookies

We and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand how customers interact with our Services, improve functionality and, where applicable, provide advertising.

Your browser may allow you to block or remove cookies. Please note that disabling certain cookies may affect the functionality of our website or your ability to use certain Services.

Complaints

If you have concerns or complaints regarding how we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to lodge a complaint with an applicable privacy or data protection authority.

International Transfers

Your personal information may be transferred, stored or processed outside the state, province or country where you live.

Where applicable law requires specific safeguards for international transfers, we or our service providers will use appropriate transfer mechanisms as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

When changes are made, we will publish the revised Privacy Policy on this website and update the “Last updated” date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@qualityhomesystems.com or contact us at 202 Blum Ct, Bel Air, MD 21014, United States.