Below are our Terms and Conditions of our website as well as general information.
Pricing
We reserve the right to increase prices on orders of products for which we do not have sufficient quantity in stock and our purchase price increases due to tariffs. We promise that we will be fair.
Shipping
We accept orders for shipments to U.S. and Canada destinations only. Shipping is free on orders of $80 or more in the 48 contiguous states. An $8.95 shipping charge is added to orders of less than $80 in the 48 contiguous states. We charge actual shipping to Alaska, Hawaii and Canada. We obtain approval of shipping charges ahead of time. We do not mark up shipping charges or add handling fees.
All orders are shipped FOB from our shipping dock by FedEx Ground, UPS ground or US mail at our option. Buyer is responsible for customs, duties and other import fees on shipments to Canada.
Orders placed by 12:00pm EST are generally shipped the same day. We will contact you if any item ordered is out of stock and will not be shipped within five business days. Please allow up to seven days for delivery.
Shipping discrepancies must be brought to our attention within five days of receipt. Otherwise the order will be considered complete.
Payment
We accept Visa, MasterCard, Discover, American Express, Amazon Pay and PayPal only.
Returns
We strive for 100% customer satisfaction with our products. If you are not satisfied with your purchase, we offer a money back guarantee for 30 days from invoice date. Please contact us to obtain a return authorization number. The returned item must be in the original carton with all packing and paperwork and be salable as new. Please do not use the original carton as the shipping container. Credit will be issued upon inspection of returned goods. Shipping charges are not refundable. If your order qualified for free shipping, we will deduct our shipping cost from the credit amount. You are responsible for the cost of returning the product to us.
Once a return authorization number is obtained, the returned item should be sent to Quality Home Systems, 202 Blum Ct #1352, Bel Air, MD 21014. The return authorization number should be noted on the outside of the carton.
If your order is damaged or incorrect, or a product is defective when first used, please contact us immediately to receive a shipping label so you can return the product without incurring cost to do so. We will send you a replacement product at no charge. If the damaged, incorrect or defective product is not turned over to the carrier within five days, you will be charged the price of the replacement product. Credit will be issued when product is received. These discrepancies must be reported to us within five days of receipt.
An item that is part of a kit can only be returned if it is incorrect or damaged. If a replacement is not requested, credit will be issued for the price of the component less 5%. A component cannot be returned for any other reason.
Sales Tax
A 6% sales tax will be added to orders with Maryland destinations.
Warranty and Repairs
We stand behind manufacturers' warranties on products that you purchase from us. If you suspect a product is defective or is not working as you expect, please contact us to troubleshoot and determine appropriate resolution. For products under warranty, we comply with manufacturers' policies to repair or replace. We will advise you to send defective products either to us or the manufacturer. You are responsible for paying the cost of shipping the defective products. There may be occasions where we pay these costs. The repaired or replacement product will be sent to you freight prepaid.
Products not under warranty are handled in a similar fashion. If feasible to repair, we will advise you to send defective products either to us or the manufacturer. You are responsible for paying the cost of shipping the defective products. We will determine a repair estimate and contact you to obtain your approval. If you approve the estimate, the repair cost and shipping fee will be charged to your credit card immediately. The product will be shipped upon completion of the repair.
Order Assistance
Help with an order you placed.
Problem With Order
If you have a problem with an order you placed with us please contact us at orders@qualityhomesystems.com . This includes missing products, damages and incorrect products shipped. Please reference your Order Number when contacting us. We strive to answer your problems within 48 business hours(excluding holidays)
Cancel entire order
Please contact us as soon as possible if you wish to cancel an order. Most in-stock orders are shipped same day and cannot be cancelled once shipped. If the order has been shipped, please contact us for a Return Merchandise Authorization Number. If the order has not shipped, you can call us during normal business hours for assistance. Please note that we cannot cancel orders via email!