Shipping

We accept orders for shipment to U.S. and Canada destinations only. Shipping is free on orders of $60 or more in the 48 contiguous states excluding 8’ vacuum pipe, item #13101.  All other orders will have a shipping charge added.  We do not mark up shipping charges or add handling fees.
 
All orders are shipped FOB our shipping dock by FedEx Ground, UPS Ground or U.S. Mail at our option.  Buyer is responsible for customs, duties and other import fees on shipments to Canada.

Orders placed by 12:00p are generally shipped the same day.  We will contact you if any item ordered is out of stock and will not be shipped within five business days.  Please allow up to seven days for delivery.

Shipping discrepancies must be brought to our attention within five days of receipt. Otherwise, the order will be considered complete.

Payment

We accept Visa, MasterCard, Discover and American Express. The credit card is processed for on-line orders when placed and for phone orders when shipped. Money orders and cashier checks can be mailed to us and upon receipt, we will ship your order. We cannot accept personal or company checks in advance, or ship orders COD.

Returns

We strive for 100% customer satisfaction with our products.  If you are not satisfied with your purchase, we offer a money back guarantee for 30 days from invoice date.  Please call us to obtain a return authorization number.  The returned item must be in the original carton with all packing and paperwork and be salable as new.  Please do not use the original carton as the shipping container.  Credit will be issued upon inspection of returned goods.  Shipping charges are not refundable.  If your order qualified for free shipping, we will deduct our shipping cost from the credit amount.  You are responsible for the cost of returning the product to us.

If your order is incorrect or damaged, please contact us and we will arrange to have the product picked up and replacement sent to you at no charge.  These discrepancies must be reported to us within five days of receipt.

Sales Tax

A 6% sales tax will be added to orders with Maryland destinations.

Warranty and Repairs

We repair all products that we offer.  We stand behind manufacturers' warranties on products that you purchase from us.  Items should be sent to us freight prepaid.  If under warranty, we will repair or replace at our discretion and ship back to you at no charge.  If not under warranty, we will determine a repair estimate and contact you to obtain your approval.  The repair cost and shipping fee will be charged to your credit card.